Frequently Asked Questions
Discover everything you need to know about shopping with TOTEME.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal and Apple Pay. Local payment options such as Klarna are also available in select regions.
What is your shipping policy?
TOTEME offers worldwide shipping. Orders are typically processed within 1-2 business days. Delivery times vary by location, but express shipping usually arrives within 2-4 business days.
How do I return or exchange an item?
You can return your order within 14 days of receipt. Items must be in their original condition with all tags attached. Please use our online portal to generate a prepaid return label.
Are duties and taxes included in the price?
For most international destinations, duties and taxes are calculated at checkout and included in the final price. This ensures no hidden fees upon delivery.
How can I find the right size?
Each product page includes a detailed size guide and fit recommendations. If you are between sizes, we generally recommend choosing the smaller size for a more tailored look or your usual size for the signature TOTEME aesthetic.
How do I care for my TOTEME garments?
To ensure longevity, we recommend following the specific care instructions on the internal garment label. Many of our wool and silk pieces are dry clean only to maintain their structural integrity.